Hammed Agboola
@hammedagboola
Dispatch Manager with personnel and logistics experience, including school excursion coordination that cut transportation costs and downtime by 15%.
NigeriaWhat I'm looking for
At Pepsi Lounge, University of Ilorin, I directed daily operational and financial activities, improving reporting accuracy by 20%. I also managed staff schedules and performance dashboards to support service quality and customer satisfaction.
At The Whole Earth Secondary School, I coordinated student excursion logistics, including vendor negotiations and route planning, reducing transportation costs and non-productive downtime by 15%. I also managed the front desk, school calendar, and student records.
With Ease StressWith Adunola (NGO), I conceptualized and facilitated recreational activities intended to ease students’ post-examination stress. I developed feedback mechanisms and collaborated with school counselors and volunteers to refine the activities.
At iSON Xperience (MTN), I handled customer inquiries and complaints about mobile, data, and digital services, using CRM and support systems to resolve account, billing, SIM registration, and network issues. I’m seeking to apply my personnel and logistics expertise as a Dispatch Manager.
Experience
Work history, roles, and key accomplishments
Customer Care Executive
iSON Xperience (MTN)
Jan 2025 - Jan 2026 (1 year)
Delivered professional customer support via inbound calls, resolving inquiries related to mobile, data, and digital services. Resolved customer complaints efficiently while maintaining high standards of customer satisfaction and service quality.
Project Management
Ease Stress With Adunola (NGO)
Jan 2025 - Dec 2025 (11 months)
Conceptualized, designed, and facilitated engaging, evidence-informed recreational activities aimed at alleviating acute post-examination stress among students. Developed feedback mechanisms to assess program effectiveness and collaborated with school counselors and volunteers to ensure activities are inclusive and aligned with mental wellness best practices.
Human Resources
Pepsi Lounge, University of Ilorin
Jan 2022 - Dec 2025 (3 years 11 months)
Directed daily operational and financial activities, including accurate reconciliation of sales and expenses, resulting in a 20% improvement in reporting accuracy. Designed and managed staff scheduling and shift rotation systems to ensure optimal coverage during peak traffic periods, effectively eliminating labor bottlenecks and reducing overtime costs.
Administrative Assistant
The Whole Earth Secondary School
Jan 2021 - Dec 2022 (1 year 11 months)
Managed a high-traffic front desk as the primary point of contact for visitors, parents, and staff. Handled all incoming phone inquiries, maintained the school's central calendar, and established a secure filing system for over 200 student records.
Administrative Assistant/Teaching (NYSC)
GSSS Gamawa
Jan 2019 - Dec 2020 (1 year 11 months)
Planned and organized daily schedules, lesson rotations, and extracurricular activities in strict alignment with the academic calendar and school policies. Accurately updated and maintained comprehensive student records using spreadsheets and Microsoft Excel, ensuring data integrity.
Administrative Assistant/Social Worker
Little Saint Orphanage Home
Jan 2018 - Dec 2018 (11 months)
Greeted and directed visitors, managed front-desk inquiries, and provided accurate information to guests, donors, and partner organizations. Maintained the director's calendar, scheduled appointments, and prepared detailed monthly expense reports for leadership review.
Education
Degrees, certifications, and relevant coursework
University of Ilorin
Master of Science (M.Sc.), Sociology
Pursued a Master of Science in Sociology at the University of Ilorin, completing in 2025.
Accounting Hub
Data Entry, Data Entry
Completed a Data Entry certification in 2025.
HPLife
Agile Project Management, Agile Project Management
Completed an Agile Project Management certification in 2025.
HPLife
Customer Experience, Customer Experience
Completed a Customer Experience certification in 2025.
Management & Strategy Institute
Project Management, Project Management
Completed a Project Management certification in 2023.
University of Ilorin
Bachelor of Science (B.Sc.), Social Work
Earned a Bachelor of Science in Social Work from the University of Ilorin in 2019.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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