Hamed pasdar
@hamedpasdar
Experienced professional seeking leadership and management opportunities.
What I'm looking for
I am a dedicated professional with extensive experience in customer service and sales management. My career has been marked by a commitment to excellence and a passion for helping organizations achieve their goals. I thrive in dynamic environments where I can leverage my administrative skills and problem-solving abilities to contribute effectively to team success.
Throughout my career, I have honed my skills in team leadership, customer care, and sales management. My role as a 2nd line Service Desk Support at Apple involved providing exceptional support to major UK retailers and customers, where I successfully resolved technical issues and ensured customer satisfaction. My experience as a Fraud Investigator at Nationwide Bank further developed my analytical skills and attention to detail, allowing me to handle sensitive situations with professionalism and care.
I am fluent in five languages, which enhances my ability to communicate effectively with diverse clients. My positive attitude, strong work ethic, and ability to adapt quickly to new challenges make me a valuable asset to any organization. I am eager to take on a leading associate and management position where I can continue to grow professionally while contributing to the success of the company.
Experience
Work history, roles, and key accomplishments
2nd Line Service Desk Support
Apple, Cell City Wholesale
Jan 2017 - Jun 2025 (8 years 5 months)
Provided 2nd line service desk support for major UK retailers and customers, handling Apple products and insurance. Assisted clients with step-by-step support for software and hardware queries, managing inbound/outbound calls, live chat, and email support.
Fraud Investigator (KYC)
Nationwide Bank
Sep 2014 - Jan 2017 (2 years 4 months)
Investigated fraud cases, processing claims and refunds for customers who experienced fraudulent activity on their accounts. Collaborated with local authorities on fraud investigations and managed Know Your Customer (KYC) updates by amending customer documents.
Education
Degrees, certifications, and relevant coursework
Sidney Stringer Academy
A Level, Business, Law, ICT
Grade: C, MM, B, Merit, Pass
Activities and societies: A Level Business: C, AS level Law: C, Double BTEC ICT: MM, GCSE Mathematics B, GCSE English: B, GCSE Dutch: B, GCSE Religious Education: C, GCSE Physical Education: Merit, BTEC Science: Pass, BTEC Business Level 1: Pass, BTEC Business Level 2: Merit, BTEC ICT: Pass
Completed A Levels in Business, AS Level Law, and Double BTEC ICT. Achieved a C in Business and Law, and MM in Double BTEC ICT. Also obtained GCSEs in Mathematics, English, Dutch, Religious Education, and Physical Education, along with BTEC Science, Business Level 1 & 2, and ICT.
Availability
Location
Authorized to work in
Job categories
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