Dipen Raj

Supervised and guided team members to achieve performance goals, fostering a harmonious and productive work environment. Monitored team performance using key metrics, providing constructive feedback and implementing strategies for continuous improvement. Managed inbound and outbound customer calls, resolving inquiries and complaints efficiently while ensuring adherence to company policies.

Followed up with customers to ensure issue resolution and satisfaction, while also contacting customers regarding overdue bills and advising on payment options. Provided accurate information on services and company policies. Coordinated staff during emergencies, tracked incidents, and recruited and trained security personnel on appropriate procedures.

Supported the human resources department by screening, testing, and interviewing applicants, and provided orientation for new employees. Maintained comprehensive human resources records for employees, documenting hiring, transfers, terminations, and tracking leave. Managed and scheduled complex meetings for various stakeholders including interviewees and department heads.

Completed a Diploma in Business Management, gaining foundational knowledge in business principles and practices. Developed skills essential for effective management and operational roles.