raja sheelan

I am an IT professional with over 10 years of experience in Incident Management, Problem Management, and change handling. My career has been marked by my ability to effectively monitor and manage Sev 1 incidents, ensuring swift resolutions and maintaining clear communication with stakeholders. I thrive in high-pressure environments, where my optimistic and creative approach helps drive teams towards successful outcomes.

In my previous roles, I have successfully led teams of DevOps engineers and testers, utilizing Agile methodologies to streamline processes and improve service delivery. My experience includes conducting post-mortem meetings to identify root causes and implementing corrective actions, which has significantly enhanced operational efficiency. I am committed to continuous learning and skill development, and I take pride in my ability to inspire and lead teams to achieve their goals.