Hama Fuad

Owns the analytics layer for Al-Salem Group, delivering data and reporting for all group companies. Builds Power BI dashboards, automates reports, and reconciles data between Odoo and Keyloop systems.

Built strategies to promote the application handling software suite and managed the full process of creating and launching new products. Collaborated cross-functionally with product development, sales, and marketing teams.

Managed offline marketing initiatives and conducted pricing analysis to create data-backed marketing plans. Designed social media content and marketing materials, and supervised printing house operations.

Monitored hardware, software, and system performance, and provided IT assistance to staff. Administered Active Directory and supervised field projects including cabling, networking, and installation of new products.

Taught basic IT and computer science skills to workers, including advanced Excel, Google Apps, SQL, and web development. Provided consulting on adapting to the work environment and applying for suitable jobs.

Owned commercial projects, defined scope, calculated budgets, and managed risks. Handled B2B business solutions and analyzed data to support business decisions.

Supervised LTE projects including planning, integration, and implementation. Maintained and troubleshot existing live products and prepared weekly reports for management and customers.

Worked in various campus roles including Copy Room, English Assistant Center, Book Store, and Language Lab. Also participated in voluntary jobs at Qalawa Refugee camp.

CompTIA A+ certification for IT support.

Cisco Certified Network Associate (CCNA) certification.

Training in data science and big data, focusing on analyzing big data.

Training in business solutions, covering business intelligence and its process.

Training in performance tracking, focusing on methodologies and forecasting.

Training in utilizing Excel for reporting, achieving MOM Expert, Advanced, and Master levels.

Microsoft Office Specialist Expert certification in Excel.

Training in marketing research, focusing on market segmentation research.

Training in pricing analysis and business casing, including actual proposal and case study.

Training in social media advertising, covering social media elements for marketing.

Training in creative thinking, focusing on the ability to invent.

Training in digitalization, covering the telecommunication industry digitalization revolution.

Bachelor of Science in Information and Technology with a web concentration, completed in 2014.

Certificate of Accomplishment from the English Writing Program and Language Institute, completed in 2010.