Open to opportunities

Halima User

@halimauser1

I improve customer and student journeys through high-volume communication, operations coordination, and issue resolution.

United States

Message

What I'm looking for

I'm looking for a customer-facing operations or admissions role where I can build relationships, resolve concerns, coordinate across teams, and help customers or students achieve positive outcomes.

At Roadmaster Drivers School, I guide prospective students into Commercial Truck Driver Training, coordinate with finance, placement, and training teams, and help communicate career benefits that can improve students' lives and income.

I've also supported regional real estate offices at Coldwell Banker Commercial United and managed high-volume service communications for Crown Automotive dealerships. My work includes improving customer satisfaction by 25%, increasing customer loyalty by 15%, increasing sales by 10%, resolving escalated customer issues, and building strong relationships across customers, agents, leaders, and internal teams.

Experience

Work history, roles, and key accomplishments

Current

Admissions Advisor

Current

Roadmaster Drivers School of Columbia, SC

Jan 2026 - Present (8 months)

Engages and follows up with prospective student inquiries via phone, email, or in-person to enroll interested students into the Commercial Truck Driver Training Program. Collaborates with finance, placement, and training teams to ensure a smooth student journey.

Customer Service Admissions Enrollment Collaboration