Halima Muhammad

Delivered one-on-one coaching and career advising sessions, conducted mock interviews and resume reviews, and built employer partnerships to create job opportunities. Maintained employment tracking reports and coordinated career development events.

Managed employer engagement strategy, coordinated instructor participation in EEAS initiatives, and facilitated orientations and workshops. Collected and analyzed student feedback and maintained employment tracking reports.

Developed strategies to enhance student engagement and retention, managed admissions and tuition processes, and utilized CRM tools to monitor inquiries and generate insights.

Led customer service operations, spearheaded debt recovery initiatives, and coordinated customer enumeration projects. Mentored and managed customer service teams to drive performance and service excellence.

Handled high-volume customer interactions, executed proactive engagement and retention initiatives, and supported business development through upselling and relationship management.

Identified market opportunities to expand customer base, provided advisory support on energy solutions, and recovered outstanding debts. Streamlined customer onboarding for better retention.

Supervised daily branch operations, managed customer databases for follow-ups, and resolved client issues efficiently to improve customer loyalty.

Provided administrative support including records and meeting coordination, and ensured smooth communication across departments and external stakeholders.

Seminar on Trade Union Women Congress, completed in 2022.

Masters of Business Administration (MBA) from Kaduna State University, completed in 2018.

Training in Business Development and Entrepreneurship, completed in 2017.

Training in Business Development and Customer Relationship Skills, completed in 2012.

BSc in Economics from Bayero University, Kano, completed in 2012.

Training in Organizational Skills and Time Management, completed in 2011.

Diploma in Banking and Finance from Bayero University, Kano, completed in 2006.