Haley Grochowski
@haleygrochowski
Detail-oriented assistant manager with strong customer service skills.
United StatesWhat I'm looking for
I am a detail-oriented and high-energy professional with extensive experience in cash handling, customer service, and sales. Currently, I serve as an Assistant Manager and Team Lead at Vera Bradley Outlet, where I excel in maintaining a tidy workspace and ensuring efficient workflow. My ability to memorize a high volume of products and maintain a cheerful demeanor has helped cultivate a loyal customer base.
In my previous role as a Barista at Hotspot Cafe, I successfully reduced wait times by 30% through timely online order fulfillment and upselling, which increased overall ticket costs by 71%. My experience as a Nanny has further honed my communication skills, allowing me to effectively engage with families while ensuring a safe and clean environment for children and pets. I am committed to understanding company goals and executing tasks that drive profitability.
Experience
Work history, roles, and key accomplishments
Assistant Manager/ Team Lead
Vera Bradley Outlet
Nov 2024 - Present (7 months)
As an Assistant Manager/ Team Lead, I maintained a clean workspace, organized stock, and ensured shop standards. I managed finances, balanced cash flow, and tracked data for budget monitoring while fostering a positive customer experience.
Barista
Hotspot Cafe
Jan 2024 - Nov 2024 (10 months)
As a Barista, I ensured cleanliness and compliance with health standards, managed finances, and fulfilled online orders efficiently. I maintained a positive customer interaction, which contributed to increased sales and customer loyalty.
Nanny
Private Childcare
Jan 2020 - Jan 2024 (4 years)
As a Nanny, I maintained a safe and clean environment for children and pets, communicated effectively with parents, and ensured the welfare of the charges. I managed schedules and handled sensitive information with discretion.
Education
Degrees, certifications, and relevant coursework
ICIvy Tech Community College
Associate of Arts and Sciences, Interior Design
2024 -
Grade: 3.56 GPA
Currently pursuing an Associate of Arts and Sciences in Interior Design, focusing on design principles, space planning, and aesthetics to create functional and visually appealing environments.
State of Michigan
GED, General Education
2021 - 2021
Obtained a General Educational Development (GED) certificate, demonstrating proficiency in high school-level academic skills.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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