Hala Issa

At Prophix Software, I manage high-value customers across banking, technology, manufacturing, non-profit, and education, turning renewals into strategic growth opportunities. I drive 105% net revenue retention and 92.7% gross revenue retention through optimized multi-year investments, customer-health monitoring, and targeted interventions.

Previously at Cube, I managed the end-to-end customer lifecycle in an early-stage software environment. I translated customer pain points into product feedback, built onboarding and renewal workflows, and found practical workarounds that helped early adopters achieve their goals.

My implementation background spans MNP, Unify Performance, Vena Solutions, and Prophix, where I led CPM and FP&A projects from discovery through deployment. I've built budgeting, forecasting, financial reporting, and OLAP solutions while translating finance requirements into technical designs.

I work closely with CFOs, CEOs, VPs, Sales, Product, Support, and engineering teams to connect executive vision with user-level execution. I bring a customer advocate's perspective to financial software partnerships, product roadmaps, and long-term value realization.