hatem alabdullah
@halabdullah
I troubleshoot EV charging systems and enterprise networks through remote diagnostics and technical support. As a Subject matter expert!
United StatesWhat I'm looking for
At Alpitronic-US, I remotely troubleshoot and diagnose hyperchargers, manage SLA case lifecycles in Salesforce/ServiceMax, and guide field technicians through error-code interpretation and component replacement. I also coordinate work orders, spare-parts needs, firmware updates, OCPP configuration, image uploads, and parameter verification across charger fleets.
My background began as a journeyman electrician with Saudi Aramco and expanded into technical support roles at ChargePoint, UnitedHealth Group, TTEC, BB&T, and National Penn Bank. I bring experience supporting hardware, telephony, enterprise systems, VPNs, and high-volume service queues while pursuing a degree in Uncrewed and Autonomous Systems with a minor in Cybersecurity Application and Management.
Experience
Work history, roles, and key accomplishments
Remote Support Level II
Alpitronic-US
Jan 2025 - Present (1 year 8 months)
Perform remote troubleshooting and diagnostics on hyperchargers, manage SLA cases, and oversee case lifecycle in Salesforce/ServiceMax. Guide field technicians through diagnostics and coordinate on-site interventions.
Education
Degrees, certifications, and relevant coursework
Embry-Riddle Aeronautical University
Bachelor of Science, Uncrewed and Autonomous Systems
Grade: 3.7
Activities and societies: World Wide Campus
Pursuing a Bachelor of Science in Uncrewed and Autonomous Systems with a minor in Cybersecurity, expected graduation in 2029.
GPA 3.7 out of 4.0
NEXGEN T
Certification, Cybersecurity and Network Engineering
2022 - 2023
Completed the Cybersecurity & Network Engineering Certification program.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Saudi Arabia
Canada
Australia
Malaysia
Oman
United States Minor Outlying Islands
Indonesia
SingaporeSalary expectations
Social media
Job categories
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