Open to opportunities

Eugene Gordon

@egordon

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Experienced electrical controls engineer open to new opportunities.

United States

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What I'm looking for

Seeking opportunity for career growth and great work-life balance.

Experienced electrical engineer with a focus on controls & technical support across the IoT, petroleum, & process automation industries. Seeking opportunities for further career growth and work-life balance.

Experience

Work history, roles, and key accomplishments

Technical Support Engineer II

Samsara

Nov 2021 - Aug 2024 (2 years 9 months)

Provided technical support for IoT hardware devices, handling escalations and site support requests and authoring customer-facing documentation. Received multiple CSAT awards for consistently positive customer feedback and resolution outcomes.

IoT Hardware Support Troubleshooting Customer Success Technical Documentation Escalation Management Remote Support Ticketing Systems Field Support

Edge Field Engineer

Agora Edge IoT Solutions

Oct 2018 - Sep 2021 (2 years 11 months)

Executed installation, commissioning, and troubleshooting of field IoT devices and provided remote support for client field operations. Authored the Agora gateway field installation and troubleshooting manual and led field installation activities for the company's premier enterprise project.

Field Installation Commissioning IoT Gateways Troubleshooting Remote Support Technical Documentation Project Coordination Onsite Support Project Leader Open Source Project Leadership

Intl Topsides Installation Engineer

TechnipFMC

Apr 2013 - May 2018 (5 years 1 month)

Tested, installed, commissioned, and troubleshot topsides and subsea electrical controls offshore; led factory and site integration tests and supported start-up and well commissioning for ExxonMobil Hibernia Southern Extension, earning a Customer Success Spotlight award.

Customer Training Subsea electrical controls Offshore commissioning Systems integration Troubleshooting Project start up Factory Acceptance Testing Systems Integrations

Controls Engineer

Technical Associates

Jun 2011 - Apr 2013 (1 year 10 months)

Supported industrial controls automation for beverage and household production plants, designed and edited HMI/PLC applications using Rockwell and GE Proficy, and maintained systems operations manuals and IO lists.