Michael Weishaar
@michaelweishaar
I troubleshoot managed WiFi, network-connected devices, and customer issues while building practical support tools.
United StatesWhat I'm looking for
I've supported residential solar customers at Tesla and Managed WiFi customers at Charter Communications, resolving, documenting, and escalating service, billing, account, connectivity, and device issues.
At Charter, I troubleshot IP networking, WiFi, VLAN, and network-connected device issues using platforms and equipment including Ruckus, Cisco, Brocade, MikroTik, and Meraki. I was a top-rated customer service agent for multiple consecutive months among more than 100 agents.
I create clear documentation, explain technical steps in plain language by phone and email, and route complex issues to the right teams.
I've also created technical training slide decks, mentored agents, and built an AI-assisted HTML ticket-template and quick-reference tool adopted by many coworkers to speed up daily support work.
Experience
Work history, roles, and key accomplishments
Provided remote technical support to residential solar customers, documenting and resolving system, service, billing, and account issues. Built an HTML ticket-template and quick-reference tool with AI-assisted development, adopted by many agents.
Education
Degrees, certifications, and relevant coursework
Hutchinson Central Technical High School
High School Diploma, General Technology
2010 - 2014
Earned a High School Diploma with a focus on General Technology.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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