Hajarah Wúrà Lawal

Provided technical assistance support on disability inclusion and inclusive governance within Nigeria’s Federal Capital Territory under a World Bank-funded programme. Coordinated stakeholder communication and drafted policy documentation, reports, and frameworks aligned with World Bank standards.

Provided technical assistance support on disability inclusion and inclusive governance within the Federal Capital Territory, Nigeria, under a World Bank-funded programme.

Coordinate stakeholder communication and meeting logistics across government ministries, implementing partners, and technical teams.

Draft and consolidate policy documentation, reports, and frameworks aligned with programme obj

Delivered high-quality participant and customer support across multiple regions in England within a government-contracted employment support programme.

Managed participant onboarding, inquiry resolution, and appointment coordination via phone and email for a multi-region caseload.

Maintained CRM systems and Microsoft Office documentation to ensure compliance and service accuracy.
Upheld GDPR and

Served as a primary point of contact for clients in a regulated financial services environment, managing accounts within FCA compliance standards.

Supported 100+ customer accounts daily, delivering prompt issue resolution and professional service.
Assisted with account setup, documentation, and payment management processes.

Contributed to cross-departmental collaboration to streamline onboarding

Managed inbound and outbound customer communications across multiple client campaigns in a high-volume call centre environment.

Consistently met accuracy and outreach KPIs within a performance-driven setting.

Maintained precise CRM records and contributed to process improvements for data accuracy and follow-up consistency.

Managed inbound and outbound customer communications across multiple client campaigns in a high-volume call centre environment. Maintained accurate CRM records, met accuracy and outreach KPIs, and contributed to process improvements for follow-up consistency.

Created short-form storytelling videos using the Frever app, testing platform features and contributing to themed creative campaigns.
Produced original lifestyle and narrative-driven content aligned with weekly prompts, helping improve user engagement and showcase app capabilities.

Created short-form storytelling videos using the Frever app, testing platform features and contributing to themed creative campaigns. Produced lifestyle and narrative-driven content aligned with weekly prompts to improve user engagement and showcase app capabilities.

Represented the University of Sussex during campus open days by supporting prospective students and families. Provided guided tours and Q&A sessions, sharing first-hand insights on accommodation, campus life, and student services.

Represented the University of Sussex during campus open days, supporting prospective students and families through guided tours and Q&A sessions.
Contributed to a positive visitor experience by providing first-hand insights on accommodation, campus life, and student services.

Supported programme administration and coordination across internal departments of the FCT Administration during the mandatory National Youth Service Corps year.

Assisted with stakeholder communication, records management, and administrative documentation.
Coordinated logistics and correspondence to support departmental operations.

Supported programme administration and coordination across internal departments of the FCT Administration during the National Youth Service Corps year. Assisted with stakeholder communication, records management, administrative documentation, and logistics and correspondence for departmental operations.

Provided administrative and communications support as an intern at the Nigerian Television Authority. Assisted with internal support activities during the internship period.

Completed a Bachelor of Arts (BA) in Radio at Eastern Mediterranean University from February 2015 to July 2019.