Looking for a job

Seran User

@haider

I support US-based customers, resolve account issues, and negotiate payment arrangements in high-volume service environments.

Pakistan

Message

What I'm looking for

I'm looking for a customer service or collections role where I can support customers, resolve account and payment concerns, and build strong customer relationships.

I've supported US-based customers at Transworld Inc, handling high-volume inquiries through phone and email while providing clear, timely resolutions.

As a Customer Service Specialist, I resolved customer concerns, service requests, and account issues in line with company policies. I also managed customer accounts and credentials and negotiated suitable payment plans with carriers.

In my Collections Specialist role, I manage billing and payment inquiries, follow up on outstanding balances, and collect overdue payments. I maintain accurate records of customer interactions, account updates, service requests, and payment arrangements.

I bring strong interpersonal communication, problem-solving, conflict-resolution, CRM, and customer support system skills to customer-facing work.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist

Transworld Inc

May 2024 - Jun 2025 (1 year 1 month)

Handled high-volume customer inquiries and provided timely, professional support to US-based customers. Resolved customer concerns, account issues, and service requests according to company policies.

Customer Service Customer Support Problem Solving Conflict Resolution Account Management CRM