Looking for a job

Hadiqa Munawar

@hadiqamunawar

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I manage customer orders, appointments, complaints, and CRM follow-ups for pet care businesses.

Pakistan

Message

What I'm looking for

I'm looking for a customer service role where I can manage customer queries, orders, appointments, and complaints while improving follow-up processes and delivering accurate, helpful support.

I'm currently supporting My Pet Hospital by managing 100–150 monthly customer interactions for clinic services, pet food, and accessories. I process orders accurately, coordinate appointments, and follow up with customers.

I've improved Odoo CRM data quality and follow-up processes to reduce missed orders. I also developed complaint-handling procedures and troubleshooting steps that improved first-contact resolution and lowered repeat complaints.

Previously at Petmania, I managed inbound and outbound calls, processed orders, scheduled appointments, and resolved customer issues. I bring clear communication, active listening, empathy, attention to detail, and a commitment to smooth day-to-day operations.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Executive

Current

My Pet Hospital

Sep 2025 - Present (1 year 2 months)

Managed 100-150 monthly customer interactions for clinic services, pet food, and accessories, processing orders with accuracy. Improved Odoo CRM data quality and follow-up processes, increasing completion and reducing missed orders. Developed standardized complaint-handling procedures and troubleshooting steps, improving first-contact resolution and lowering repeat complaints. Coordinated appointm

Communication Skills Active Listening Problem Solving Complaint Handling Empathy Patience Time Management Customer Relationship Management Teamwork Attention To Detail Odoo Appointment Scheduling Order Processing Feedback Collection

Customer Service Representative

Petmania

Nov 2024 - Aug 2025 (9 months)

Managed inbound and outbound calls to process orders and schedule appointments. Maintained Odoo CRM and resolved customer issues, reducing escalations.