At ESL FACEIT Group, I led a 12-person team across FACEIT, ESL Play and eCommerce, partnering with Product, Commerce and Finance on propositions, customer journeys and performance. I owned messaging from registration through premium subscriptions and in-platform add-ons, implemented Braze, and increased retention 20%.
At ESN, I refined positioning and customer journeys for a trading platform and subscription products, increasing average user value 30% and end-funnel conversion 20%. I’ve also coordinated eCommerce launches and developed go-to-market plans for consumer and AI products as an independent consultant.
