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Benjamin Kopit

@benjaminkopit

I resolve high-volume IT support issues across enterprise systems, networks, and endpoints.

I've provided technical support for Ardent Mills through Everforth Apex Systems, resolving 2,500+ ServiceNow tickets and supporting hardware, applications, data processing, software deployments, and North American end users.

Previously, I resolved 5,000+ tickets at Rocky Vista University and 12,500+ at NexusTek, troubleshooting Microsoft environments, servers, networks, devices, and peripherals while mentoring teammates and maintaining technical documentation.

Experience

Work history, roles, and key accomplishments

Current

IT Support Technician

Current

Everforth Apex Systems/Ardent Mills

Jan 2026 - Present (8 months)

Provide primary technical support for hardware, application, and data processing requests from Ardent Mills locations across North America. Resolved 2500+ service tickets and system alerts generated by ServiceNow.

Windows 10 11 Windows Server Microsoft Office Exchange Lenovo DHCP PowerShell Active Directory SCCM Teams Phone Xerox D365 ServiceNow

IT Specialist

Rocky Vista University

Aug 2024 - Jan 2026 (1 year 5 months)

Provide internal technical support and training to Colorado campus users via in-person, e-mail, and telephone. Resolved 5000+ service tickets and system alerts generated by ServiceNow.

Windows 7 8 10 11 Windows Server Microsoft Office Exchange PowerShell Active Directory Printers Webex Barracuda ServiceNow

Service Desk Engineer II

NexusTek

Apr 2022 - May 2024 (2 years 1 month)

Provide MSP technical support to thousands of end users via telephone and e-mail. Resolved 12,500+ service tickets and system alerts generated by ConnectWise and SolarWinds.

Service Desk Engineer I

NexusTek

May 2020 - Mar 2022 (1 year 10 months)

Provide MSP technical support to thousands of end users via telephone and e-mail. Resolved 12,500+ service tickets and system alerts generated by ConnectWise and SolarWinds.