Gustav Ilse
@gustavilse
AI automation specialist building LLM-enabled workflows that are measurable, supportable, and improve operations.
South AfricaWhat I'm looking for
I am an AI automation specialist focused on LLM-enabled workflow automation, backed by 13+ years of production IT experience across Power Automate/Power Platform, APIs, SQL Server, PowerShell, RPA, SharePoint/Microsoft 365, support leadership, and business-critical system operations.
I bring a practical approach to process discovery and stakeholder translation, with strong execution in SQL/API troubleshooting, documentation discipline, and production-support judgement. I bias toward simple automations that save time, reduce manual work, and can be measured, supported, and improved, and my portfolio work reflects AI-assisted operations thinking, deterministic checks, prompt-designed summaries, human approval controls, and integration automation.
Experience
Work history, roles, and key accomplishments
Technical Portfolio Lead
Softsure
Nov 2024 - Present (1 year 7 months)
Manage 10 people across Core Systems, Rates, South African Finance, and Pacific Finance teams in a business-critical insurance platform environment. Coordinate delivery and support across API/platform work, rating logic, finance processes, operational escalations, and stakeholder-prioritised backlog delivery.
Home Automation Consultant
Self Employed
May 2024 - Oct 2024 (5 months)
Consulted on smart-device integration and home automation solutions, including design, configuration, troubleshooting, and client-facing delivery. Implemented practical automation thinking across IoT event triggers and device setup with support handover for operational usability.
Support Team Lead
iOCO
Jan 2014 - Apr 2024 (10 years 3 months)
Delivered and supported Power Automate, Power Platform, SharePoint, Microsoft 365, RPA, SQL-backed, and API-related business solutions in production. Led a 19-member support team across Microsoft, Automation Anywhere, and custom API technology stacks, including SLA ownership, escalation handling, mentoring, and workflow/SOP improvements.
Consultant .NET Developer
SA Outsourcing
Feb 2013 - Dec 2013 (10 months)
Developed custom web and finance applications and delivered SSRS reporting solutions to strengthen production support and reporting capabilities. Applied C# and SQL development to support later integration and automation work.
Education
Degrees, certifications, and relevant coursework
Microsoft
AZ-104: Microsoft Azure Administrator, Microsoft Azure Administration
AZ-104: Microsoft Azure Administrator certification in progress, targeted for completion in June 2026.
Microsoft
Microsoft Certified Software Developer (MCSD), Software Development
2014 - 2014
Earned the Microsoft Certified Software Developer (MCSD) certification in 2014.
Heriot-Watt University
Bachelor of Science in Information Technology (BSc IT), Information Technology
2012 -
Bachelor of Science in Information Technology (BSc IT) studies started in 2012, with a Top Achiever recognition during the second year.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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