Devashish Das
@devashishdas
Business Analyst and data-focused operations professional with 3.5+ years improving data quality and client workflows.
What I'm looking for
I’m an analytical professional with 3.5+ years of experience across healthcare and energy-utility domains, specializing in client operations, data analysis, and process improvement. I enjoy diagnosing complex operational and data issues and structuring findings into actionable reports.
In my current role, I manage end-to-end invoicing operations for healthcare client accounts, serving as a front-facing secondary point of contact and translating client requirements into operational actions. I partner with engineering and product teams to resolve data discrepancies and processing errors through root-cause fixes.
Previously, as a Data Analyst, I investigated and resolved data integrity issues within a large-scale US utility tariff dataset, covering outdated records, manual entry errors, and missing data fields. I built Excel-based dashboards and RCA reports to help internal stakeholders track data quality trends and make better decisions.
I’m currently pursuing an MBA in Business Analytics, and I’m drawn to roles where structured problem-solving and quantitative rigor meet client-facing communication. I aim to contribute as a Business Analyst by turning messy data and workflows into dependable, measurable outcomes.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Dentira Tech India Pvt. Ltd.
Jun 2025 - Present (1 year 2 months)
Manage end-to-end invoicing operations for 15 healthcare client accounts, processing ~400 invoices per day while meeting a 24-hour turnaround SLA. Resolve data discrepancies and AI-generated processing errors by partnering with engineering and product teams and manage client relationships as a secondary point of contact.
Data Analyst
Arcadia
Aug 2023 - Dec 2024 (1 year 4 months)
Investigated and resolved data integrity issues in a large-scale US utility tariff dataset, including outdated records, manual entry errors, and missing fields. Built Excel dashboards and root-cause-analysis reports, gathered business requirements, and supported client ticket resolution while maintaining 100% client satisfaction.
Data Analyst Intern
Urjanet Energy Solutions Pvt. Ltd.
Jul 2022 - Aug 2023 (1 year 1 month)
Integrated and validated data from diverse sources using quality checks to ensure accuracy and reliability. Built documentation for data workflows and analyzed customer support performance data to improve resolution efficiency and team productivity.
Education
Degrees, certifications, and relevant coursework
Symbiosis International, Deemed University
Master of Business Administration, Business Analytics
2025 -
Pursuing an MBA in Business Analytics (in progress) with coursework focused on applying analytical methods to business problems.
Gandhi Institute for Technological Advancement
Bachelor of Technology, Computer Science & Engineering
2019 - 2023
Grade: 8.5/10 CGPA
Completed a Bachelor of Technology in Computer Science & Engineering, graduating with a CGPA of 8.5/10.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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