Gunjan Jha
@gunjanjha
Motivated commerce graduate with experience in customer support.
What I'm looking for
As a motivated commerce graduate, I have developed a strong foundation in customer support and healthcare administration. My experience as a Key Account Manager at S.S. Group for Meesho has equipped me with the skills to manage key accounts effectively, driving growth and enhancing the performance of online sellers. I thrive in dynamic environments and am dedicated to contributing to organizational goals.
Prior to this role, I worked as a Customer Care Executive at Star Tek for Flipkart, where I honed my ability to address customer inquiries and resolve complaints efficiently. My time at Teleperformance further strengthened my customer service skills, allowing me to build positive relationships with clients. Additionally, my experience as a Billing & OPD Assistant at Bombay Hospital provided me with valuable insights into healthcare administration, where I managed billing processes and coordinated with outpatient services.
Experience
Work history, roles, and key accomplishments
Key Account Manager
S.S. Group
Feb 2023 - Sep 2024 (1 year 7 months)
Managed key accounts and supported e-commerce operations to drive growth. Enhanced the performance of online sellers for Meesho.
Customer Care Executive
Star Tek
Jun 2022 - Jan 2023 (7 months)
Addressed customer inquiries and complaints with effective resolutions. Maintained accurate customer records and assisted in product recommendations.
Customer Care Executive
Teleperformance
Jul 2021 - Nov 2021 (4 months)
Delivered excellent service and support for products and services. Resolved customer concerns and built positive customer relationships.
Billing & OPD Assistant
Bombay Hospital
Jan 2018 - Oct 2018 (9 months)
Managed billing processes and patient accounts. Coordinated with OPD services and supported estimation for government aid.
Education
Degrees, certifications, and relevant coursework
AISECT University
PGD CA, Computer Applications
2017 - 2017
Grade: 63.7%
Completed a Post Graduate Diploma in Computer Applications.
DAVV University
M. Com., Taxation
2017 - 2017
Grade: 62%
Pursued a Master of Commerce with a specialization in Taxation.
DAVV University
B. Com., Taxation
2015 - 2015
Grade: 59%
Obtained a Bachelor of Commerce degree with a focus on Taxation.
CBSE Board
12th, Commerce
2012 - 2012
Grade: 60%
Completed 12th standard with a focus on Commerce.
CBSE Board
10th
2010 - 2010
Grade: 64%
Completed 10th standard.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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