Open to opportunities

Guilherme Fernandez

@guilhermefernandez

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Data Scientist and Machine Learning Engineer passionate about AI innovation.

Portugal

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What I'm looking for

I am looking for a role that fosters innovation in AI and data science, with opportunities for leadership and collaboration in a dynamic environment.

I am a passionate Data Scientist and Machine Learning Engineer with a strong foundation in Python, SQL, and machine learning techniques. My journey in data science has been marked by a commitment to applying analytical skills to real-world problems, including developing AI-driven projects such as burnout and anxiety predictors. I thrive on challenges and have a proven track record of leading teams to success while adapting quickly to new environments.

In my recent role at Scandinavian Airlines, I resolved complex cases and implemented data-driven solutions that enhanced decision-making efficiency. My experience as a Team Leader at Concentrix further honed my leadership skills, where I achieved high customer satisfaction rates and optimized digital tracking solutions for clients. I am eager to leverage my expertise in data science and automation to drive innovation and efficiency in future projects.

Experience

Work history, roles, and key accomplishments

Flight Purser

SAS Scandinavian Airlines

Aug 2023 - Jan 2025 (1 year 5 months)

As a Flight Purser, I resolved complex cases monthly, enhancing decision-making efficiency through data-driven solutions. I communicated with international teams to improve collaboration and customer experience while ensuring compliance with strict procedures.

Data Analysis Problem Solving Team Collaboration Compliance Customer Service Leadership Communication Efficiency Improvement

Team Leader

Concentrix

Aug 2022 - Jul 2023 (11 months)

Managed a team of five as a Team Leader and Meta Pixel Specialist, achieving high customer satisfaction rates and optimizing digital tracking solutions. Recognized for exceeding performance metrics and maintaining a high problem resolution rate.

Team Management Customer Satisfaction Digital Marketing META Pixels Operational Excellence Leadership

Cabin Crew Member

Azul Linhas Aéreas Brasileiras

Apr 2015 - Apr 2022 (7 years)

Ensured passenger safety and comfort while contributing to the airline's high Net Promoter Score. Led cabin crew members and maintained operational efficiency, compliance with safety regulations, and high service standards.

Customer Service Team Leadership Compliance Communication Problem Solving Service standards