Guguli Tskhvedadze

Maintains billing records for approximately 70 therapists' patient accounts in Excel and the practice billing system (CIT), ensuring accuracy and compliance. Processes payments to therapists and serves as the billing point of contact, resolving billing questions and discrepancies by email and phone.

Set up and processed student payment plans and maintained accurate student account information in PowerCampus. Recorded tuition payments, guided students through the payment process, and reconciled check stubs against student accounts to keep balances accurate.

Managed and directed phone calls between patients and staff, and scheduled and confirmed appointments. Maintained accurate, confidential patient records.

Reconciled check stubs for student accounts and printed ledger cards, academic histories, and account summaries. Collaborated with a 4-person team to locate, organize, and update student files.

Coordinated patient communication by phone, email, and text, and reviewed insurance and medical files to keep records accurate. Greeted patients and resolved concerns to deliver a positive patient experience.

Completed certification in Mastering Adjusting Entries & Depreciation.

Grade: GPA 3.62

Associate of Occupational Studies in Business Administration with a focus on Accounting, completed in 2017 with a GPA of 3.62.

Completed certification in Mastering Correction of Accounting Errors & Payroll.