At Platinus Technologies, I managed relationships with 70–80 assigned consultants, supporting payment follow-ups, service requests, and issue resolution. I handled consultant queries and payment follow-ups by phone and email.
I coordinated with finance, operations, and internal stakeholders to resolve payment issues, declined transactions, and escalations. I also prepared monthly MIS and management reports and maintained consultant records using Zoho CRM, Microsoft Excel, and Google Sheets.
At Conneqt Business Solutions Limited, I handled inbound investor calls and resolved queries and complaints related to stock market and financial services. I assisted with trading, demat account, and broker issues, and registered and tracked complaints through SEBI platforms like SCORES.
