Open to opportunities

Charan Kumar r

@charankumarr

Message

I resolve customer issues across financial services, tax portals, and digital support channels.

India

Message

What I'm looking for

I'm looking to apply my customer support, problem-solving, and process experience in a progressive organization where I can contribute to team success and grow with the business.

I've supported customers across investment products, financial services, and government tax processes through calls, chats, and emails.

At Stable Money, I handled queries on fixed deposits, bonds, mutual funds, credit cards, VKYC, onboarding, account access, and application troubleshooting. I coordinated escalations with internal teams while following financial-service guidelines.

At Infosys BPM and CONNEQT Business Solutions, I helped taxpayers with e-filing, return status, portal navigation, PAN/Aadhaar linking, refunds, password resets, and document uploads. I maintained CRM records, met SLA metrics including AHT and CSAT, documented FAQs, and supported new joiners.

Experience

Work history, roles, and key accomplishments

Customer Support Executive

Stable Money

Aug 2025 - May 2026 (9 months)

Handled inbound and outbound calls, chats, and emails related to investment products including fixed deposits, bonds, and mutual funds. Assisted with account queries, VKYC verification, and troubleshooting technical issues.

Customer Support Investment Products Fixed Deposit Bond Mutual Funds Troubleshooting CRM Email Support

Senior Process Executive

Infosys BPM LTD

May 2024 - Jul 2025 (1 year 2 months)

Provided live chat and email support for taxpayers on the Income Tax process, addressing e-filing, return status, and portal navigation. Maintained records using CRM tools and assisted in training new joiners.

Customer Support Live Chat Email Support Income tax CRM Troubleshooting Documentation Training

Senior Customer Care Executive

CONNEQT Business Solutions Limited

Jul 2021 - May 2024 (2 years 10 months)

Provided customer support to taxpayers via call for the Government of India's Income Tax process. Resolved queries related to e-filing, registration, and portal navigation while maintaining SLA metrics.