GUFUL MONDAY
@gufulmonday
Customer service specialist delivering efficient resolution and positive customer experiences.
NigeriaWhat I'm looking for
I am a customer service specialist with strong experience in content moderation and frontline banking support, focused on resolving complex issues and improving customer satisfaction. I have handled content review for legality and policy compliance, and led teams to escalate and resolve customer IT and financial challenges.
I combine attention to detail, clear communication and emotional intelligence with proven experience in monitoring social channels, supporting quality assurance, and conducting field research in wildlife and ecology. I am organized, proactive and committed to contributing positively to organizational goals and sales excellence.
Experience
Work history, roles, and key accomplishments
Content Moderator
Majorel Kenya
Apr 2023 - Present (2 years 6 months)
Reviewed user-generated website and social media content to enforce company guidelines and legal compliance, identifying hate speech, harassment, copyright infringement, and illegal material to protect platform safety.
Customer Service Executive
Fidelity Bank Plc
May 2021 - Apr 2023 (1 year 11 months)
Delivered first-contact resolution for IT and financial customer issues, led daily briefs on trends and policies, managed escalations and follow-ups, and supported quality assurance to improve productivity.
Research Assistant
Nnamdi Azikiwe International Airport
Sep 2019 - Dec 2020 (1 year 3 months)
Conducted wildlife hazard assessments including species identification, surveys, and sample collection to identify attractants and inform airport wildlife management strategies.
Ecology Field Assistant
National Park Headquarters Abuja
Apr 2019 - Mar 2020 (11 months)
Managed daily animal inventories and feeding at the orphanage and mini park, guided visitors, and participated in ranger training to support park operations and visitor services.
Education
Degrees, certifications, and relevant coursework
Liberty Comprehensive College, Jos
National Examination Council (NECO), Secondary Education
2020 - 2020
Completed National Examination Council (NECO) secondary-level examinations at Liberty Comprehensive College, Jos.
UMUniversity of Agriculture Makurdi
Bachelor of Forestry and Wildlife Management, Forestry and Wildlife Management
2013 - 2018
Bachelor of Forestry and Wildlife Management degree program focused on forestry and wildlife conservation and management.
Government Secondary School Kufang, Jos
National Examination Council (NECO), Secondary Education
2010 - 2012
Completed National Examination Council (NECO) secondary-level examinations at Government Secondary School Kufang.
Junuco Private School, Jos
Primary School Certificate, Primary Education
1999 - 2002
Primary school education at Junuco Private School in Jos, Plateau State.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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