Gretchen Pangeti
@gretchenpangeti
MBA-qualified operations and virtual assistant improving efficiency, workflows, and client engagement.
ZimbabweWhat I'm looking for
I am an MBA-qualified operations and virtual assistant with strong experience in administrative support, project coordination, and data analytics. I have a proven track record improving client workflow efficiency, boosting website traffic, and increasing customer engagement.
In freelance and employer roles I drove measurable improvements — increasing client workflow efficiency by 50%, growing website traffic by 250%, raising customer engagement by 150%, and improving operational efficiency by 20% in multiple positions. I deliver accurate financial processing, reporting, and CRM data integrity while managing calendars, meetings, and communications.
I combine meticulous attention to detail, strategic problem solving, and technical proficiency in Microsoft Office, Google Workspace, CRM platforms, ArcGIS, SPSS, and social media management. I am eager to apply this comprehensive skill set to a team-focused role that values process improvement and client-centered outcomes.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Gretchen VirtualAssistant
Jan 2021 - Present (4 years 11 months)
Provided remote administrative and project coordination support to clients, boosting workflow efficiency by 50% and increasing website traffic by 250% through digital marketing campaigns.
Accounting Clerk
FoodLovers Supermarket
Aug 2019 - Mar 2020 (7 months)
Processed accounts payable and receivable and assisted in monthly, quarterly, and annual financial reporting, improving operational efficiency by 20%.
Assistant Manager
The Space
Apr 2019 - Jul 2019 (3 months)
Delivered financial analysis and operational support, processing payables/receivables and maintaining financial records to ensure accuracy and compliance.
Marketing, Sales and Administration
Wellnes Script Solutions
Aug 2018 - Mar 2019 (7 months)
Led integrated marketing campaigns that increased brand engagement by 30% and boosted customer engagement by 150%, while improving CRM data integrity to 98%.
Education
Degrees, certifications, and relevant coursework
SeGi University
Master of Business Administration, General Management
Grade: CGPA: 3.3 (B+)
Master of Business Administration in General Management completed with a CGPA of 3.3 (B+) in 2018.
RURhodes University
Bachelor of Social Sciences, Social Sciences
Bachelor of Social Sciences completed in 2014.
The Heritage School
A Level, Secondary Education
Completed A Level qualifications (3 A Levels) in 2011.
The Heritage School
IGCSE, Secondary Education
Completed IGCSEs (6 IGCSEs including Mathematics and English) in 2009.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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