At Mastercard, I led UX across employee platforms serving 35,000+ global employees, including benefits enrollment, career management, intranet, and enterprise software-request workflows. I used research, prototypes, and design systems to improve task completion and reduce support inquiries.
Previously at Citi, I designed Citimortgage.com and loan-origination workflows across $50–70M initiatives. I translate complex, regulated requirements into usable interfaces, build accessibility practices that scale, and mentor designers and developers through implementation.
