greggy praisvito
@greggypraisvito
Engineer-trained, customer-focused — solving problems and making tech simple for people
What I'm looking for
I started my career journey with a degree in Material and Metallurgical Engineering and hands-on experience in the manufacturing industry. During this time, I developed strong foundations in problem-solving, analytical thinking, and technical troubleshooting — skills that are valuable not only in engineering but also in customer-facing roles.
Over time, I discovered my passion for helping people by making complex things simple. Whether it’s explaining technical details, troubleshooting issues, or guiding users toward the best solution, I enjoy bridging the gap between technology and people. This motivated me to transition into customer service and technical support, where I can combine my technical background with clear communication and empathy.
Some of my key strengths include adaptability, strong written and verbal communication, and the ability to remain calm and solution-oriented under pressure. I am also familiar with customer support tools and remote collaboration platforms, making me comfortable in a fully remote environment.
Looking ahead, I am eager to grow as a Customer Service or Technical Support Specialist in a remote-first company. I am especially interested in roles where I can contribute to solving technical challenges, improving user experience, and building long-term customer trust while continuing to expand my skills in customer success and product knowledge.
Experience
Work history, roles, and key accomplishments
Production Staff (Rolling Mill)
PT Ispat Indo
Oct 2022 - Aug 2025 (2 years 10 months)
Operated and monitored rolling mill processes to ensure optimal production quality and efficiency; implemented process adjustments that improved product consistency and reduced material waste. Collaborated with QC and maintenance to identify root causes and reduce downtime, and prepared daily production reports adhering to safety and ISO standards.
Owner / Manager
Independent Business
Jan 2021 - Mar 2022 (1 year 2 months)
Managed small-scale food production and marketing operations, improving cost-efficiency and customer handling while developing leadership and team coordination skills.
Quality Control Staff
PT Bhirawa Steel
Jun 2018 - Dec 2021 (3 years 6 months)
Conducted dimensional and mechanical testing (hardness, tensile, impact) and visual inspections of steel billets and bars to ensure material compliance; assisted in developing inspection procedures and coordinated corrective actions with production.
Intern, Materials & Metallurgical Engineering
PT Krakatau Steel (Persero) Tbk
Jan 2016 - Dec 2016 (11 months)
Supported metallurgical lab testing and materials characterization and assisted in process data collection for heat treatment and rolling operations; contributed to metallurgical defect analysis and reporting of preventive measures.
Intern
PT Krakatau Steel
Assisted in monitoring production processes, troubleshooting operational issues, and reporting results to improve workflow efficiency.
Customer/Technical Support
Freelance
Provided empathetic chat and email support, explained technical details in simple terms, and delivered solution-oriented assistance to clients.
Production Staff
PT Krakatau Steel
Managed daily production tasks, coordinated with engineers to resolve technical problems, and ensured smooth operational continuity.
Education
Degrees, certifications, and relevant coursework
Sepuluh Nopember Institute
Bachelor at Material and Metallurgi
Sepuluh Nopember Institute of Technology
Bachelor's Degree, Materials and Metallurgical Engineering
2013 - 2017
Grade: 3.02
Completed a Bachelor's degree in Materials and Metallurgical Engineering with coursework and practical exposure relevant to steel manufacturing and materials testing.
Availability
Location
Authorized to work in
Job categories
Skills
Interested in hiring greggy?
You can contact greggy and 90k+ other talented remote workers on Himalayas.
Message greggyFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
