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greggy praisvitoGP
Looking for a job

greggy praisvito

@greggypraisvito

Engineer-trained, customer-focused — solving problems and making tech simple for people

Indonesia
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What I'm looking for

I seek hands-on engineering roles in steel or manufacturing where I can drive quality improvements, process optimization, and apply RCA/SPC skills within a safety-focused team.

I started my career journey with a degree in Material and Metallurgical Engineering and hands-on experience in the manufacturing industry. During this time, I developed strong foundations in problem-solving, analytical thinking, and technical troubleshooting — skills that are valuable not only in engineering but also in customer-facing roles.

Over time, I discovered my passion for helping people by making complex things simple. Whether it’s explaining technical details, troubleshooting issues, or guiding users toward the best solution, I enjoy bridging the gap between technology and people. This motivated me to transition into customer service and technical support, where I can combine my technical background with clear communication and empathy.

Some of my key strengths include adaptability, strong written and verbal communication, and the ability to remain calm and solution-oriented under pressure. I am also familiar with customer support tools and remote collaboration platforms, making me comfortable in a fully remote environment.

Looking ahead, I am eager to grow as a Customer Service or Technical Support Specialist in a remote-first company. I am especially interested in roles where I can contribute to solving technical challenges, improving user experience, and building long-term customer trust while continuing to expand my skills in customer success and product knowledge.

Experience

Work history, roles, and key accomplishments

PI

Production Staff (Rolling Mill)

PT Ispat Indo

Oct 2022 - Aug 2025 (2 years 10 months)

Operated and monitored rolling mill processes to ensure optimal production quality and efficiency; implemented process adjustments that improved product consistency and reduced material waste. Collaborated with QC and maintenance to identify root causes and reduce downtime, and prepared daily production reports adhering to safety and ISO standards.

PS

Quality Control Staff

PT Bhirawa Steel

Jun 2018 - Dec 2021 (3 years 6 months)

Conducted dimensional and mechanical testing (hardness, tensile, impact) and visual inspections of steel billets and bars to ensure material compliance; assisted in developing inspection procedures and coordinated corrective actions with production.

PT Krakatau Steel (Persero) Tbk logoPT

Intern, Materials & Metallurgical Engineering

PT Krakatau Steel (Persero) Tbk

Jan 2016 - Dec 2016 (11 months)

Supported metallurgical lab testing and materials characterization and assisted in process data collection for heat treatment and rolling operations; contributed to metallurgical defect analysis and reporting of preventive measures.

Education

Degrees, certifications, and relevant coursework

Sepuluh Nopember Institute logoSI

Sepuluh Nopember Institute

Bachelor at Material and Metallurgi

Sepuluh Nopember Institute of Technology logoST

Sepuluh Nopember Institute of Technology

Bachelor's Degree, Materials and Metallurgical Engineering

2013 - 2017

Grade: 3.02

Completed a Bachelor's degree in Materials and Metallurgical Engineering with coursework and practical exposure relevant to steel manufacturing and materials testing.

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greggy praisvito - Production Staff (Rolling Mill) - PT Ispat Indo | Himalayas