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Nathanael Fitzgerald

@nathanaelfitzgerald

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Dedicated Quality Assurance Engineer focused on product quality and improvement.

Indonesia

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What I'm looking for

I am looking for a role that challenges me and allows for professional growth in a collaborative environment.

I am a dedicated and detail-oriented Quality Assurance Engineer with a strong background in ensuring product quality and process improvement. My journey in the tech industry began with a diploma in Software Engineering, and I have since accumulated valuable experience working with various companies, including Evermos and PT. Pesonna Optima Jasa. I have developed test cases, executed functional tests, and created detailed bug reports that have significantly contributed to product enhancements.

Throughout my career, I have been recognized for my commitment to quality and my ability to communicate effectively between users and development teams. I thrive in dynamic work environments where I can apply my knowledge and continuously learn new skills and technologies. My goal is to leverage my expertise to contribute to innovative projects that prioritize user satisfaction and product excellence.

Experience

Work history, roles, and key accomplishments

Quality Assurance Engineer

PT. IDStar Cipta Teknology (Client At BCA Digital)

Jun 2024 - Present (1 year 1 month)

Developed and executed test cases for functional, regression, and user acceptance testing. Performed API testing using Swagger and Postman, and analyzed logs and data with Chucker and databases.

Test Case Development Functional Testing API Testing Swagger Postman

Quality Assurance Engineer

PT. Pesonna Optima Jasa (Pegadaian Group)

May 2023 - Present (2 years 2 months)

Developed and executed test cases for multiple projects, including functional, regression, and user acceptance tests. Analyzed logs and data using Openhat Container Platform and databases to identify issues and generate QA documentation.

Test Case Development Functional Testing Regression Testing

Product Support Specialist

Evermos

Feb 2021 - Present (4 years 5 months)

Acted as a crucial communicator between users and the development team, relaying complaints to developers and product managers for resolution. Ensured effective feedback loops to improve product quality.

Product Support Communication Problem Solving User Feedback Customer Service

Quality Assurance Engineer

Evermos

Nov 2020 - Present (4 years 8 months)

Developed comprehensive test cases for various projects and executed functional, regression, smoke, and compatibility tests. Identified and reported bugs, contributing to the improvement of digital products as part of the pioneer team.

Test Case Development Functional Testing Regression Testing Bug Reporting Quality Assurance

Assistant Account Manager

Telkom Indonesia

Jan 2020 - Present (5 years 6 months)

Assisted in managing accounts for internet network installations, specifically in the Sarae Hills tourist area. Contributed to a state-owned enterprise focused on information and communication technology services.

Account Management Telecommunications Client Relations Project Coordination

IT Support

Pusat Pengembangan Sumber Daya Manusia Aparatur

Jun 2019 - Present (6 years 1 month)

Developed a website for online reservations at Wisma PPSDM Aparatur, making it easier for visitors to book rooms. This project significantly improved the booking process for the development center.

Web Development IT Support Project Management User Interface Design

Education

Degrees, certifications, and relevant coursework

Bina Nusantara University

Bachelor, Information System

Grade: 3.49/4.00

Activities and societies: Attending seminars Industrial Sharing : RE-MAP YOUR CAREER PATH with 360° Retailing, Join Peduly Tanggerang Team for Volunteer at Orphanage at Bintaro

Currently pursuing a Bachelor's degree in Information System, focusing on comprehensive IT knowledge. Attended various seminars including 'Industrial Sharing: RE-MAP YOUR CAREER PATH with 360° Retailing' to broaden industry insights.

Telkom University

Diploma, Software Engineer

Grade: 3.30/4.00

Activities and societies: Appointed the Practice Assistant of Web Programming, Appointed the Practice Assistant of Web Design, Appointed the Practice Assistant of 3D design, Event Chairman at Telkom University Christmas Student Fellowship, Mentor at Pengenalan Kehidupan Kampus Mahasiswa Baru (PKKMB) Comitee

Completed a Diploma in Software Engineering, gaining foundational knowledge in software development. Served as a Practice Assistant for Web Programming, Web Design, and 3D Design, enhancing practical skills and supporting fellow students.