Open to opportunities

Grazielia Mauricio

@grazieliamauricio

Message

UX designer and UX writer focused on conversational flows and human-centered customer experiences.

Brazil

Message

What I'm looking for

Busco atuar em UX focado em fluxos conversacionais e voz, em times que valorizem experiência humana, colaboração e impacto na jornada do cliente.

Sou jornalista em transição para UX Design, especializada em design de fluxos conversacionais e experiências de voz. Tenho experiência consolidada em Customer Experience e qualidade de atendimento, traduzindo insights analíticos em scripts, sample dialogs e fluxos claros e empáticos.

Atuo em todas as etapas do processo de design conversacional — definição de escopo, desenho de fluxos (Visio, Figma), criação de roteiros e direção de locução — e entrego documentação e apresentações estratégicas que apoiam decisões de melhoria da jornada do cliente.

Experience

Work history, roles, and key accomplishments

Current

UX Designer

Current

Mutant

Aug 2025 - Present (6 months)

Designs voice and conversational experiences including scoping, flow mapping (Visio, Figma), scriptwriting, sample dialogs and voice direction; documents solutions and presents defenses to stakeholders.

Voice Experience Figma Visio

Analyst, Quality Assurance

Myra

Jul 2021 - Jul 2025 (4 years)

Analyzed telephone recordings and service reports within banking operations to evaluate procedures, behavior and compliance, and produced strategic insights to improve customer journey.

Quality Assurance Compliance Customer Experience Report Writing

Social Media Specialist

Mandygrafia

Aug 2023 - Dec 2023 (4 months)

Created and adapted copy and visual assets for social channels, managed profiles and executed communication strategies to grow online presence and cultural engagement.

Social Media Copywriting Content Strategy Community Management Branding

Education

Degrees, certifications, and relevant coursework

Instituto Joga Junto (UXperts)

Specialization, UX Design

Activities and societies: Coursework and projects on conversational design, flow mapping, and UX deliverables.

Postgraduate specialization in UX Design (UXperts) currently in progress with expected completion in April 2026, focused on conversational flows and UX methodologies.

Universidade Nove de Julho

Bachelor of Journalism, Journalism

Activities and societies: Editorial projects, reporting, interviews, photography, podcast production, and content creation.

Bachelor of Journalism completed in 2023 with projects including magazines, institutional communication dossiers, a podcast on women's sports, a multimedia literary blog, and a community newspaper.