GW

Looking for a job

Grace Wangari

@gracewangari3

Customer service professional at Kenya Revenue Authority handling taxpayer inquiries, complaints, records, and payment receipts.

What I'm looking for

I’m seeking a position where I can use my communication, customer service, administrative, and problem-solving skills to support public inquiries, complaint management, and quality customer experience.

At Kenya Revenue Authority, I respond to taxpayer inquiries, provide guidance on tax procedures, and assist with complaint handling. I also enter data, verify documents, and prepare payment receipts and registration updates.

At Winas Sacco Limited, I handled member inquiries and supported customer retention, public relations, and community outreach. I also assisted with front office service, customer transactions, and records using Sacco Management Information Systems.

Experience

Work history, roles, and key accomplishments

KA

Current

Intern

Current

Kenya Revenue Authority

May 2025 - Present (1 year 5 months)

Responding to taxpayer inquiries and providing guidance on tax procedures and regulations. Offering customer support services through direct interaction with clients.

Customer Service Data Entry Document Verification Records Management Administrative Support Complaint Handling Tax Procedures

WL

Marketing Executive Officer

Winas Sacco Limited

Jan 2025 - Apr 2025 (3 months)

Handled member inquiries and provided information on Sacco products and services. Maintained strong client relationships through effective communication and customer engagement.

Customer Service Client Relations Communication Skills Market Research Public Relations Community Outreach Customer Retention

WL

Attachee

Winas Sacco Limited

Jun 2023 - Aug 2023 (2 months)

Assisted in front office support and customer service operations. Managed data capture and records using Sacco Management Information Systems.

Front Office Support Customer Service Data Entry Records Management MIS Report Preparation Administrative Support

Education

Degrees, certifications, and relevant coursework

KU

KCA University

Bachelor of Arts, Economics and Business Studies

Grade: Second Class Honors (Upper Division)

Activities and societies: Active member of the Economic Club at KCA University; participated in seminars, debates, and policy workshops.

Graduated with a Bachelor of Arts in Economics and Business Studies, achieving Second Class Honors (Upper Division).

KU

KCA University

Certified Public Accountant (CPA) – Foundation Level, Accounting

Completed the Certified Public Accountant (CPA) Foundation Level in December 2024.

SS

St. Monica Girls Secondary School

Kenya Certificate of Secondary Education (KCSE), Secondary Education

Grade: C+

Completed the Kenya Certificate of Secondary Education (KCSE) with a grade of C+.

Tech stack

Software and tools used professionally

Microsoft Excel

Stata

Microsoft Word

Microsoft PowerPoint

Availability

Looking for a job

Location

Kenya

Authorized to work in

Salary expectations

60k+ USD

Job categories

Customer Service Administrative Assistant Public Relations Officer

Skills

Customer Service Client Relations Complaint Handling Taxpayer Support Tax Procedures Data Entry Records Management Public Relations Customer Engagement Market Research SACCO MIS Microsoft Office Microsoft Word Excel PowerPoint

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