Cleph Derrick

CD

Looking for a job

Cleph Derrick

@clephderrick

I improve stakeholder communication, follow-up, and service delivery across public-facing channels.

What I'm looking for

I'm looking for a customer support, stakeholder engagement, communications, or administrative role where I can manage enquiries, improve follow-up, maintain accurate records, and help teams turn stakeholder feedback into better service delivery.

I've supported stakeholder communication for Kenya's State Department for Housing and Urban Development, Vadema Enterprise, and the National Cereals and Produce Board. I manage enquiries across telephone, email, digital, and face-to-face channels while keeping information accurate, clear, and timely.

I've coordinated follow-up, maintained digital records, prepared reports and communication materials, and identified recurring service-delivery concerns. My research experience includes analysing feedback from 80+ respondents in SPSS to turn communication gaps into practical recommendations.

Experience

Work history, roles, and key accomplishments

SD

Stakeholder Support & Communications Intern

State Department for Housing and Urban Development

Jan 2026 - Aug 2026 (7 months)

Managed 30+ stakeholder interactions daily across multiple channels, coordinated enquiries, and translated complex programme requirements into clear information.

Customer Service Stakeholder Engagement Communication Skills Records Management Digital Communication Data Collection Reporting

VE

Customer & Stakeholder Engagement Assistant

Vadema Enterprise

Jun 2025 - Dec 2025 (6 months)

Strengthened customer responsiveness and communication quality, monitored feedback, and coordinated stakeholder information across teams.

Customer Service Communication Skills Content Development Stakeholder Coordination Digital Records Public Relations

NB

Customer & Stakeholder Relations Assistant

National Cereals and Produce Board

May 2024 - Nov 2024 (6 months)

Handled customer and stakeholder communication, verified information across departments, and supported cross-functional follow-up and reporting.

Customer Service Stakeholder Relations Communication Skills Information Management Media Monitoring Reporting

Education

Degrees, certifications, and relevant coursework

MU

Maseno University

Bachelor of Arts, Language and Communication with IT

2021 - 2025

Grade: Second Class Honours (Upper Division)

Pursued a Bachelor of Arts in Language and Communication with IT, graduating with Second Class Honours (Upper Division).

SC

Saviour Computer Training Centre

Certificate, Computer Applications

2021 - 2021

Grade: Credit

Completed a Certificate in Computer Applications with Credit.

Tech stack

Software and tools used professionally

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Interested in hiring Cleph?

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