Open to opportunities

Grace Thompson

@gracethompson

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Customer-focused, tech-savvy professional skilled in communication, problem-solving, and digital support.

Nigeria

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What I'm looking for

I'm looking for a remote role where I can provide administrative and customer support, manage competing priorities, resolve issues promptly, and help improve operational efficiency and business growth.

At UGO-KRIS Survey Equipment Ltd, I manage customer communications, scheduling, follow-ups, calendars, and day-to-day administrative tasks while handling 45+ customer inquiries weekly by email and phone.

Previously at United Bank for Africa, I processed deposits, withdrawals, transfers, and loan payments accurately, resolved customer concerns, maintained confidential records, and coordinated with teams to improve service delivery. I bring more than three years of customer service, administrative support, CRM, data-entry, and remote-work experience.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant & Customer Service Representative

Current

Ugo-Kris Survey Equipment Ltd

Feb 2026 - Present (6 months)

Managed 45+ customer inquiries weekly via email and phone, providing timely support and maintaining high customer satisfaction. Coordinated calendars, scheduled meetings, and managed email correspondence to support smooth business operations.

Customer Service Email Management Calendar Management Scheduling Administrative Support Time Management Remote Work

Teller / Customer Service Officer

United Bank for Africa

Mar 2022 - Jan 2025 (2 years 10 months)

Processed customer deposits, withdrawals, transfers, and loan payments accurately while ensuring compliance with banking policies. Delivered exceptional customer service by responding to inquiries, resolving complaints, and maintaining strict confidentiality.

Customer Service Banking Operations Transaction Processing Compliance Problem Solving Record keeping