Open to opportunities

Alice Anya

@aliceanya

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Fulfilment Operations and Quality Assurance leader driving KPI-led cost and customer satisfaction gains.

Nigeria

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What I'm looking for

I’m looking for a fast-paced tech company where I can own fulfilment/supply chain performance, strengthen quality with KPI-driven process improvement, lead cross-functional teams, and measurably improve cost, reliability, and customer satisfaction.

I’m a results-driven operations and quality assurance leader with over eight years of progressive experience scaling supply chain and fulfilment operations within high-growth technology companies across Nigeria. I translate organisational strategy into operational excellence, owning end-to-end performance, quality execution, and delivery against deadlines.

Most recently as Fulfilment Operations Manager at GoLemon Technologies Limited, I led fulfilment operations with full accountability for daily execution and strategic alignment. I instituted KPI frameworks across inventory accuracy, on-time delivery, and predictive demand forecasting—reducing fulfilment cycle time by 20% and cutting operational costs by 15% within twelve months.

Previously, as Senior Quality Assurance Manager, I elevated quality outcomes by architecting industry-aligned standards and data-driven quality control—achieving a 40% reduction in non-conformities while sustaining a 90% order accuracy rate. I also led returns management, using root-cause analyses to reduce overall product return rates by 12% and improve Customer Satisfaction Score (CSAT), while mentoring cross-functional teams of 45+.

Experience

Work history, roles, and key accomplishments

Fulfilment Operations Manager

GoLemon Technologies Limited

Apr 2024 - Dec 2025 (1 year 8 months)

Owned end-to-end fulfilment operations, taking full accountability for daily performance, quality execution, and deadline delivery. Led and developed a 45+ person team, reducing fulfilment cycle time by 20% and cutting operational costs by 15% within twelve months.

Inventory Accuracy On Time Delivery Demand Forecasting KPI Design Process Improvement Team Leadership

Senior Quality Assurance Manager

GoLemon Technologies Limited

Sep 2023 - Mar 2024 (6 months)

Architected and institutionalised QA standards, reducing non-conformities by 40% while sustaining a 90% order accuracy rate. Built data-driven quality control and returns strategies, cutting inventory discrepancies by 25% and reducing product return rates by 12% while improving CSAT.

Quality Assurance Order Accuracy Non Conformity Reduction Root Cause Analysis Returns Management

Community & Engagement Manager

LifeBank Technologies Limited

Jul 2020 - Jun 2023 (2 years 11 months)

Directed brand visibility, content strategy, and community engagement to strengthen audience loyalty and brand affinity. Managed end-to-end brand events and campaigns and delivered monthly performance insights on ROI, SEO, and online/offline engagement to senior leadership.

Community Management Brand Content Strategy Social Media Analytics ROI Tracking SEO Performance Influencer Partnerships Editorial Calendar Management Stakeholder Engagement

Sales & QA Manager

Hotels.ng

Jan 2017 - Jun 2019 (2 years 5 months)

Managed end-to-end enterprise sales cycles from SQL to close, contributing to a 60% increase in annual revenue through pipeline management and client engagement. Supervised 35+ customer service agents, reducing support ticket volume by 20% and improving resolution efficiency while conducting QA audits on marketing collateral and bug reports.

Enterprise Sales Sales Pipeline Management Customer Support Operations Revenue Growth Stakeholder Management CRM

International Programme Manager

World Association of Girl Guides and Girl Scouts (WAGGGS)

Dec 2013 - Dec 2016 (3 years)

Led volunteer and team management across international settings, building inclusive support structures and a culture of shared accountability. Implemented Monitoring, Evaluation, and Learning (MEL) processes and supported outreach/branding initiatives at Our Chalet to increase guest bookings and event visibility.

International Programme Delivery Volunteer Management Team Leadership Monitoring Evaluation And Learning (MEL)Branding