Grace Marine
@gracemarine
Client Success Specialist with expertise in relationship building and customer service.
What I'm looking for
I am a dedicated Client Success Specialist with a strong background in fostering meaningful client relationships and delivering exceptional customer experiences. My journey began in sales and marketing, where I honed my skills in promoting products and training customers, which laid the foundation for my transition into client success roles.
In my recent role at Jeyfine Limited, I excelled in understanding client needs, maintaining accurate records, and driving revenue through support and retention strategies. My experience as a Virtual Assistant has equipped me with skills in research, calendar management, and data entry, ensuring seamless operations and effective communication.
I thrive in environments where I can collaborate with teams to develop customized solutions and analyze market trends, always aiming to enhance client satisfaction and contribute to business growth. My diverse experience spans sales development, operations supervision, and customer relationship management, making me a versatile professional ready to take on new challenges.
Experience
Work history, roles, and key accomplishments
Client Success Specialist
JeyfineLimited
Feb 2022 - Oct 2024 (2 years 8 months)
Built and maintained strong relationships with clients by understanding their needs and challenges. Communicated effectively to ensure clients utilized their purchases optimally, while offering support to retain and drive revenue.
Virtual Assistant
NortheastBiosciences
Sep 2021 - Jan 2022 (4 months)
Collaborated with internal teams to develop customized solutions for clients. Conducted market trend analysis and managed calendars, social media, and emails.
Virtual Assistant
TeddPPE
Feb 2020 - Jul 2021 (1 year 5 months)
Managed research, calendar, social media, and email tasks. Negotiated contracts and updated data in the database system to enhance sales strategies.
Sales Development Representative
ThinkIQBusinessSolution
Apr 2018 - Jan 2020 (1 year 9 months)
Generated and qualified leads for the sales team, reached out to potential customers, and scheduled appointments and demos.
Sales and Marketing Officer
PostalCorporationof Kenya
Sep 2018 - Nov 2018 (2 months)
Participated in marketing efforts to promote products, maintained client relationships, and trained new customers on product usage.
Operations Supervisor
StiwaAutoGarage
Feb 2014 - Dec 2017 (3 years 10 months)
Collaborated with the team to provide excellent customer service and managed accounts payable and receivables.
Education
Degrees, certifications, and relevant coursework
Kenyatta University
Bachelor of Commerce, Commerce
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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