Grace MarineGM
Open to opportunities

Grace Marine

@gracemarine

Client Success Specialist with expertise in relationship building and customer service.

Kenya

What I'm looking for

Seeking a dynamic role leveraging my client success and relationship-building skills in a customer-focused environment.

I am a dedicated Client Success Specialist with a strong background in fostering meaningful client relationships and delivering exceptional customer experiences. My journey began in sales and marketing, where I honed my skills in promoting products and training customers, which laid the foundation for my transition into client success roles.

In my recent role at Jeyfine Limited, I excelled in understanding client needs, maintaining accurate records, and driving revenue through support and retention strategies. My experience as a Virtual Assistant has equipped me with skills in research, calendar management, and data entry, ensuring seamless operations and effective communication.

I thrive in environments where I can collaborate with teams to develop customized solutions and analyze market trends, always aiming to enhance client satisfaction and contribute to business growth. My diverse experience spans sales development, operations supervision, and customer relationship management, making me a versatile professional ready to take on new challenges.

Experience

Work history, roles, and key accomplishments

JE
Current

Client Success Specialist

JeyfineLimited

Feb 2022 - Oct 2024 (2 years 8 months)

Built and maintained strong relationships with clients by understanding their needs and challenges. Communicated effectively to ensure clients utilized their purchases optimally, while offering support to retain and drive revenue.

TH

Sales Development Representative

ThinkIQBusinessSolution

Apr 2018 - Jan 2020 (1 year 9 months)

Generated and qualified leads for the sales team, reached out to potential customers, and scheduled appointments and demos.

Education

Degrees, certifications, and relevant coursework

Kenyatta University logoKU

Kenyatta University

Bachelor of Commerce, Commerce

Tech stack

Software and tools used professionally

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