ABIGAEL CHEMUTAI

I am a dedicated Customer Success Associate with over three years of experience in supporting B2B clients through various communication channels, including email, Slack, and video conferencing. My commitment to client satisfaction is reflected in my impressive 95% positive feedback rate. I have a proven track record of resolving product and logistics issues efficiently, achieving a 40% reduction in response times by leveraging data analytics to drive actionable insights.

In my current role as a Freelancer, I provide virtual assistance and customer support to over 50 clients across the U.S. and U.K. I excel in managing product inquiries and logistics tracking, which has led to a 30% reduction in scheduling conflicts. My attention to detail ensures that sensitive customer data is handled with the utmost confidentiality, achieving a remarkable 99% accuracy in record-keeping. Additionally, I have integrated API tools for data tracking, enhancing support efficiency by 20%.

During my internship at TechConnect Kenya, I honed my skills in customer experience by responding promptly to customer inquiries and documenting queries in the CRM. My contributions to weekly team reviews and analytics reporting provided valuable insights that refined our support strategies. I thrive in collaborative environments, working closely with cross-functional teams to resolve client issues effectively and improve operational efficiency.