At 24hours group, I converted customer calls into sales, answered questions across phone, email, and live chat, and followed up to check that customers were satisfied. I also dispatched jobs to vendors and confirmed their completion.
At Tenspot Kenya Limited, I supported customer service and credit control by discussing loan payment options, entering call feedback in the BI System Collection Module, and verifying loans before disbursement. I helped retain customer loyalty and identified some customers through verification as fraudulent.
As an Attaché at Ministry of health, I worked on networking maintenance and installations, software installation and maintenance, hardware and user support, and helpdesk operations. I also hold Cisco Certified Network Associate modules 1–4 qualifications.
