Grace Atwimaa

I'm supporting customers at Telecel Ghana's Experience Service Center, responding to inquiries across channels, resolving complaints, and organizing customer data in spreadsheets.

Previously, I supported administrative operations at LIPREC, University of Ghana, where I managed correspondence, prepared official letters, memos, reports, invoices, and SOPs, and kept records accessible. I also completed an administrative internship with the College of Basic and Applied Sciences, entering personnel records and preparing departmental documents.

I'm ready to bring my background in customer service, calendar and email coordination, CRM management, document preparation, and confidential record-keeping to a Virtual Assistant role.