Dorcas Twumasi

I’m a highly organized, detail-oriented virtual assistant with experience providing administrative and customer support in remote environments. I focus on improving productivity, streamlining workflows, and delivering exceptional support to executives, teams, and clients.

In my current remote role as a Work Customer Service Specialist, I resolved 40% of guests’ inquiries on first contact and maintained smooth check-in/check-out through effective communication. I’ve handled 150+ calls and emails daily while staying accessible throughout each guest’s stay to resolve unexpected issues.

I bring strong administrative execution from my internship at EYES IN GHANA OPTICIANS, where I entered client information into case management systems and used scheduling tools like Google Calendar and Calendly. I also organized electronic files, coordinated meetings and events, and supported corporate communication including newsletters and marketing materials.

Earlier, I served as an HR Assistant on-site and as a Data Entry Personnel, building a foundation in confidentiality, record accuracy, and structured coordination. I’m confident working with CRM and productivity tools, managing multiple priorities, and consistently protecting accuracy and confidentiality.