Grace Akhimien
@graceakhimien
Detail-oriented customer operations professional focused on quality and process improvement.
NigeriaWhat I'm looking for
I am a detail-oriented customer operations professional with hands-on experience in quality assurance, customer support, and workflow coordination. I have supported service quality at Tizeti Network Limited by reviewing customer interactions, tracking operational metrics, and using Excel and CRM tools to produce actionable reports that improved service consistency.
I bring strong analytical thinking, problem-solving skills, and experience with Zoho CRM and Slack to collaborate across teams and escalate recurring issues. I am eager to contribute to process improvement and data-driven decision-making in a collaborative, operations-driven environment.
Experience
Work history, roles, and key accomplishments
Quality Assurance Intern
Tizeti Network Limited
Oct 2025 - Dec 2025 (2 months)
Reviewed customer interactions and operational records to ensure compliance with service standards, identified recurring issues and process gaps, and analyzed service data to support management reporting and improve service consistency.
Customer Service Intern
Tizeti Network Limited
Jun 2025 - Oct 2025 (4 months)
Handled 40+ inbound customer calls daily, managed support tickets via Zoho CRM, performed remote troubleshooting and coordinated escalations to technical teams to ensure timely resolution.
Graphic Design Intern
Nogwill Business Centre
Jul 2022 - Oct 2022 (3 months)
Updated client designs and developed logos, business cards, and fliers while assisting in creative concept development aligned with brand guidelines.
Education
Degrees, certifications, and relevant coursework
University of Benin
Bachelor of Agriculture, Crop Science
2020 - 2025
Completed a Bachelor of Agriculture in Crop Science focusing on agricultural principles and crop production over a five-year program.
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
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