Gowtham deepak

Specialized in comprehensive KYC operations, regulatory compliance, and high-value customer engagement through incentive-based freelance and hybrid work. Evaluated and streamlined internal systems to improve account performance and client satisfaction, and provided expert advisory services across general, life, and non-life insurance portfolios.

Drove client engagement and business growth initiatives as part of field operations and partner onboarding at Urban Company. Coordinated cross-functional workflows to ensure smooth onboarding, rigorous documentation verification, and high service standards.

Handled complex healthcare insurance claims processing with high accuracy and adherence to company protocols. Collaborated with cross-functional teams to resolve claim discrepancies and expedite client disbursements.

Grade: 57.61%

Bachelor of Commerce in Computers from Osmania University, Hyderabad, with a GPA of 57.61%.

Grade: 50.82%

Intermediate MPC from JVP Junior College, Hyderabad, with a GPA of 50.82%.

Grade: 80%

Secondary School Certificate from Surya EM High School, AP, with a GPA of 80%.

Certificate of Achievement in Mastering Customer Service: Understand, Engage and Excel.

Professional certification in General, Life, and Non-Life Insurance.