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govindaraj User

@govindarajuser

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Delivery-driven Technical Delivery Manager specializing in legacy modernization and AI-enabled operations.

India

Message

What I'm looking for

I seek senior delivery or PMO roles where I can lead legacy modernization and AI-enabled transformation, ensuring SLA-driven delivery, strong governance, and measurable business value.

I am a delivery-driven technical leader with over 20 years of experience in technical delivery management, PMO leadership, and IT governance. I specialize in managing cross-functional global teams and ensuring on-time BAU delivery with SLA accountability.

My work spans legacy migration, modernization, AMS/AD, enhancement, and AI integration — including LLMs, RAG and AI agents — to reduce cycle times and automate rule extraction. I have led large programs for clients such as Eaton, Tenneco, AIG, Telstra, Boeing and True Value.

I bring hands-on technical proficiency in COBOL/mainframe migrations, Python, NLP/NN, ServiceNow, Power BI, DB2/SQL Server and numerous modernization tools, combined with strong process credentials (PMP, ITIL, CMMI, ISO). I drive KPI, dashboarding and SLA management to deliver measurable value.

I am motivated by problem-solving at scale, creating pragmatic AI-assisted solutions and modernizing legacy estates while maintaining rigorous governance, risk and compliance practices. I pursue roles where I can lead cross-functional teams to transform operations and improve customer outcomes.

Experience

Work history, roles, and key accomplishments

Current

Technical Delivery Manager

Current

HCL Technologies

Apr 2010 - Present (15 years 5 months)

Led global technical delivery and PMO for AMS, AD, enhancement and modernization programs, improving SLA adherence and delivering BI dashboards for multiple clients including Eaton and Tenneco. Drove AI-assisted legacy migration projects and automated operational workflows to reduce cycle time and escalations.

Delivery Management PMO ServiceNow Power BI COBOL SLA Management

Technical Architect

Bank of America

Jan 2008 - Mar 2020 (12 years 2 months)

Designed and maintained fraud tracking and monitoring systems, improving detection workflows and supporting production stability across mainframe environments. Coordinated technical solutions and performance tuning for enterprise monitoring.

Technical Architecture Fraud Detection COBOL Performance Tuning Incident Management

Senior Information Analyst

EDS

Jan 2005 - Dec 2007 (2 years 11 months)

Built and enhanced mainframe data solutions for clients such as Telstra, delivering data consolidation and improvements to legacy application processing. Supported migration and optimization initiatives across ETL and batch systems.

Data Solutions COBOL JCL ETL

Senior Software Engineer

Hewlett-Packard

Jan 2004 - Dec 2004 (11 months)

Supported development and improvement of legacy application modules, contributing to maintenance and enhancement of enterprise mainframe systems. Delivered stable releases and addressed production issues.

Software Development COBOL Maintenance Troubleshooting Change Control

Technical Delivery Manager

Independent

Delivery-driven professional with 20+ years leading technical delivery, PMO and AI integration initiatives, modernizing legacy systems and managing global cross-functional teams to improve governance and service delivery.