Gopinath T

Project Manager for enterprise-wide Windows Server upgrade and infrastructure modernization programs for Flowers Foods, leading cross-functional coordination and managing project delivery, deployment governance, change management, and executive reporting. Also managed Microsoft Project Integrated Master Schedule for Arctic Cat and led Salesforce release engineering for Linx.

Led HPE SonarQube-Jira security data migration, centralizing visibility and improving cross-functional tracking, ownership, and resolution of security work items.

Led VFS Global application security initiatives, resolving critical findings across multiple streams and mitigating 30% of long-standing issues within a compressed timeframe to strengthen the Bug Bounty program security posture. Orchestrated war rooms with senior management and external teams to resolve security findings and align delivery timelines.

Managed multi-team, multi-platform software releases for HPE, aligning with stakeholder needs and Salesforce updates, while executing detailed production move plans for seamless coordination across development, QA, and external teams. Optimized project processes, improving user access control and tool management.

Led and supported requirement reviews, test design, and execution for Shell Eve across Bulgaria, Belgium, France, Netherlands, Russia, and the US regions. Developed an Excel parser tool for validating acquirer settlement files, enabling quick segregation of complex transactions.

Designed and published program-level defect metrics daily for India Post Payments Bank (India Post, Govt. of India). Streamlined defect resolution by coordinating multi-location teams and vendors, ensuring timely issue assignment and closure in Jira.

Led HA testing for the Deutsche Bank Nucleus global cloud transformation program, establishing the test team, creating test plans, and managing test validation across global data centers. Streamlined DR test planning and published daily status reports.

Developed CosmoCom Dialer test strategy for Healthways, covering outbound dialing, IVR, and call routing, enhancing system reliability. Designed and executed ICD-10 test strategy, creating 400+ test cases, performing web services testing with SoapUI and Parasoft SOAtest, achieving zero defects in production.

Optimized test case design and executed functional, UI, regression, and localization testing across Siebel, Tibco, and SAP, enhancing defect detection and resolution for Autodesk. Streamlined task prioritization, effort estimation, and assignment allocation, enhancing project efficiency and team productivity.

Led QA planning and test design for AT&T eCRM Siebel implementation at IBM, leading the team through requirements analysis, status reporting, and defect reviews to enhance QA processes. Oversaw QA-client coordination, driving external reviews and steering project status discussions.

Supported the Employee Skills Management Siebel implementation for Honeywell, ensuring alignment with project specifications and user requirements. Coordinated closely with project leadership to implement design modifications.

Guided the Symantec product support team, improving efficiency and CSAT scores, and enhancing quality audit performance through data-driven tracking. Facilitated team meetings and used metrics analysis to boost morale, productivity, and performance.

Mentored teams on knowledge tools and continuous learning, enhancing collaboration and technical skills for Sony Corp. & Gateway (USA). Optimized support performance, improving service levels, resolution time, and efficiency.

Completed M.Tech. in Information Technology in 2004.

Completed B.Tech. in Computer Systems in 2002.