Open to opportunities

gopal phad

@gopalphad

Message

Certified Quality Assurance Executive and Trainer delivering process-quality improvements and impactful learning.

India

Message

What I'm looking for

I’m looking for a role where I can combine training and quality assurance to improve process accuracy, coach teams with strong communication, and resolve customer escalations effectively—while continuing to grow through continuous improvement.

I’m a Certified Trainer and Quality Assurance Executive focused on delivering effective training, enhancing process quality, and managing customer escalations. At EXL Service, I help teams improve performance and engagement through practical, business-process training.

I introduced quality checks that reduced process errors by 20%, and I designed custom learning modules and assessments to strengthen capability. I also handled customer escalations to improve satisfaction scores, and I completed internal certification in training and QA standards.

I’m recognized as a “Rising Star” for performance excellence, and I bring a continuous improvement mindset, strong communication, and cross-functional teamwork to every engagement.

Experience

Work history, roles, and key accomplishments

Current

Executive Trainer & QA Coach

Current

EXL Service

May 2024 - Present (2 years 2 months)

Delivered training across business processes to improve performance and engagement, and introduced quality checks that reduced process errors by 20%. Designed learning modules and assessments, handled customer escalations to improve satisfaction scores, and created reports.

Training and coaching Quality Auditing Escalation Handling Performance Improvement Communication Skills Analytical Thinking Time Management Designing Reports