Open to opportunities

Goodness Chukwuma

@goodnesschukwuma

General manager and HR leader who drives operations, customer satisfaction, and business growth through process improvements.

Nigeria

Message

What I'm looking for

I’m looking for a leadership role where I can drive operational efficiency and people performance—aligning HR, process improvement, and customer service to support business growth, measurable outcomes, and continuous team development.

I’m a management professional with over 5 years of experience across customer service, business development, operations, and human resources management. I’m known for leading teams, optimizing resources, and improving processes in fast-paced environments to deliver measurable results.

As a General Manager / Human Resource Manager at Space Dynamics Limited, I oversaw business operations, administration, and HR to support organizational efficiency and growth. I led cross-functional teams, coordinated workflow, and implemented strategic initiatives that improved productivity and customer satisfaction.

I supervised recruitment, on-boarding, and performance management to build a high-performing workforce. I also developed and enforced HR policies, employee engagement programs, and conflict resolution strategies to enhance workplace harmony, while ensuring compliance with labor laws and operational standards.

Earlier roles strengthened my commercial and operational foundation, including administrative leadership and bancassurance sales. I established workflow improvements, managed invoicing and expenditures for auditing support, and provided clients with insurance guidance—turning leads into active clients through persuasive sales and effective coordination.

Experience

Work history, roles, and key accomplishments

General Manager & HRM

Space Dynamics Limited

Jan 2024 - Oct 2025 (1 year 9 months)

Oversaw business operations, administration, and human resources to improve organizational efficiency and growth. Led recruitment, onboarding, performance management, and HR policy implementation to strengthen workforce engagement and workplace harmony.

Operations Management Human Resource Management Recruitment Training Performance Evaluation HR Policies Team Leadership Strategic Planning Vendor Management Labor Law Compliance

Administrative Officer

Space Dynamics Limited

Oct 2022 - Dec 2023 (1 year 2 months)

Built and maintained office workflow processes while monitoring daily productivity to improve staff efficiency. Managed financial transactions and coordinated logistics, vendor relations, and office services including equipment relocation and maintenance.

Office Administration Workflow Management bookkeeping support Report Writing Proposal Development Logistics Coordination Vendor Management Resource Optimization

Bancassurance Executive

Aiico Insurance Plc

Feb 2020 - Jan 2022 (1 year 11 months)

Advised clients on insurance products and services, converting leads into active clients through persuasive sales techniques. Coordinated with underwriting for timely policy delivery and supported clients with claims and benefits at maturity.

Insurance Sales Customer Service Lead Conversion Underwriting Bancassurance Relationship Management

Volunteer Administrator

Oriental Trust Foundation

Jun 2019 - Dec 2019 (6 months)

Managed internal documentation and correspondence for the organization. Coordinated volunteer activities and donor engagement programs while supporting day-to-day administrative communications.

Volunteer coordination Donor Engagement Correspondence Management Administrative Support

Financial Sales Executive

Prudential Zenith Life

Apr 2018 - Feb 2019 (10 months)

Prospected for clients and identified new business opportunities while building ongoing customer relationships. Followed up with clients for support and provided product enhancement insights based on customer feedback and market trends.

Sales Prospecting Customer Relationship Management Sales Support Market Trends Customer Retention Relationship Building

Class Tutor (NYSC)

David Standard School

Nov 2016 - Nov 2017 (1 year)

Taught and evaluated students in line with curriculum objectives using interactive teaching methods to improve learning outcomes. Maintained positive working relationships with students and staff to support a productive learning environment.

Teaching & Instruction Student Assessment Lesson planning Mentoring Stakeholder Management