Aminat Adigun

I’m a motivated, adaptable, and reliable Operations and client relations specialist with experience in customer service coordination, field operations supervision, and service delivery management. I improve outcomes by managing client booking systems, coordinating service providers, and using structured feedback and operational monitoring to strengthen workflow efficiency. In my operations work, I’ve consistently focused on retaining quality, speeding response times, and turning service activity into measurable growth.

Recently, I served as an Operations Manager for a mobile spa service, where I managed daily operations, assigned therapists based on service requirements and availability, and maintained communication between clients and therapists—while implementing a follow-up system that increased repeat bookings by 20%. Previously as a Field Operations Supervisor, I supervised twenty farm workers, monitored daily operations and productivity, and delivered recommendations that improved worker retention and productivity by 40%. Across projects, I’ve designed workforce surveys across 30+ staff (reducing staff turnover by 60%), built structured customer follow-up systems (increasing repeat bookings by 30%), improved service response time by 40% and booking volume by 25%, and contributed to overall revenue growth by 50%.