Looking for a job

Gonzalo Ferreira

@gonzaloferreira

Message

Salesforce Platform Administrator focused on compliance, data accuracy, and process optimization.

Uruguay

Message

What I'm looking for

I seek a Salesforce administration role or Data Entry Processing role where I can apply compliance and data-integrity skills, build efficient processes, and continue learning in a collaborative, growth-focused environment.

I am a Salesforce Platform Administrator with hands-on experience in compliance, data verification, and process optimization within large BPO environments. I combine technical training with a strong customer-service foundation to deliver accurate, reliable solutions.

I hold Salesforce certifications including Platform Administrator and Platform Foundations and completed intensive bootcamps that prepared me for administration and developer responsibilities. My training emphasized real-world problem solving, workflow design, and reporting.

In my roles at Tata Consultancy Services and Alorica I supported employee compliance, managed cases, provided regulatory guidance, and handled technical support for high-volume operations. I prioritize data integrity, clear documentation, and timely issue resolution.

I bring an upbeat, curious mindset and creative energy — qualities I apply to systems administration and continuous learning. I am motivated by opportunities that allow me to grow technically while contributing to operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Information Processing Specialist (BPO)

Current

Tata Consultancy Services

Jun 2023 - Present (2 years 6 months)

Manage employee compliance data and optimize BPO processes to improve accuracy and reporting; supported operational efficiency by delegating tasks, generating reports, and maintaining data integrity across compliance workflows.

Data Verification Compliance Reporting Process Optimization Case Management Workflow Automation Documentation Data Entry Data Processing

Compliance Service Desk

Tata Consultancy Services

Oct 2021 - Jul 2023 (1 year 9 months)

Provided employee support and resolved compliance inquiries via the Compliance Resource Center, managed case logging and escalation, and ensured adherence to internal policies and regulatory guidance.

Case Management Compliance Documentation Ticketing Systems Employee Support Regulatory Compliance Escalation Management Process Improvement

Customer Service Representative

Alorica

Sep 2020 - Mar 2021 (6 months)

Delivered technical phone support for Amazon US customers, resolved product issues through ticketing tools, and communicated complex solutions clearly in English to improve customer satisfaction.

Technical Support Customer Service Phone Support Ticketing Systems Troubleshooting English Communication Product Support

Education

Degrees, certifications, and relevant coursework

Salesforce

Salesforce Certified Platform Foundations, Salesforce Foundations

2025 - 2025

Activities and societies: Trailhead Expeditioner, Administrator branch trailmixes

Completed Salesforce Certified Platform Foundations certification in June 2025 and attained Trailhead Expeditioner rank.

InCompany - Bridge2Tech

Bootcamp, Salesforce Administration and Development

2025 - 2025

Activities and societies: Hands-on exercises, problem solving, solution building

Completed an intensive Salesforce administrator and developer bootcamp designed to prepare for a career as a Salesforce Administrator and Developer.

InCompany - Bridge2Tech

Bootcamp Certificate, Salesforce Administration and Development

2025 - 2025

Activities and societies: Hands-on projects and expert-led training

Completed an intensive Salesforce administrator and developer bootcamp from January to April 2025 focusing on administration, development, and solution building.

Salesforce

Salesforce Certified Platform Administrator, Salesforce Administration

2025 - 2025

Activities and societies: Trailhead learning, Administrator branch trailmixes

Achieved Salesforce Certified Platform Administrator certification in November 2025 (ID: 6928991).

Salesforce

Professional Certifications, Salesforce Administration

2024 - 2025

Activities and societies: Trailhead learning, Trailmixes in Administrator branch

Completed Salesforce Platform Foundations and earned the Salesforce Certified Platform Administrator credential preparation through coursework and Trailhead activities between 2024 and 2025.

Coderhouse

Course, Salesforce Administration

2024 - 2024

Activities and societies: Practical CRM exercises and real-world scenario work

Completed a Salesforce Admin course covering complex concepts and key practices for effective use of the Salesforce CRM.

Coderhouse

Course Certificate, Salesforce Administration

2024 - 2024

Activities and societies: Practical exercises and real-world scenario training

Completed a Salesforce Admin course from January to March 2024 covering advanced CRM concepts and practical platform usage.

Cambridge English

C2 Proficiency (CPE), English Language Proficiency

2016 - 2016

Obtained C2 Proficiency (CPE) certification demonstrating near-native English proficiency and the ability to use English effectively in professional contexts.