edward giudici

Provided support to over 40 US-based clients with incidents and projects related to product use. Acted as a direct line of communication, troubleshooting issues and managing client databases and APIs.

Managed a team of up to 18 customer service representatives. Provided consistent feedback and coaching, monitored KPIs and documentation efficiency, and communicated professionally with clients both in person and via email.

Aided newly recruited representatives in learning the product and attending to clients. Recognized as a top performer and subject matter expert on customer concerns and technical issues.

Provided live assistance to North American clients through a variety of issues. Utilized effective communication and de-escalation techniques, and successfully sold products and services to clients.

Currently studying a degree in Mechanical Industrial Engineering.

Completed a Bachelor's degree in Computer Science with a focus on development and support.