emily acosta

I am a proactive and organized professional with solid experience in customer service, administrative tasks, and operations. My drive to create practical solutions and deliver positive experiences has been a cornerstone of my career, particularly in dynamic, team-oriented environments. I pride myself on my strong communication, organizational, and creative skills, which allow me to adapt quickly and add value from day one.

In my most recent role as an Operations Executive at Aiva Wealth Management, I managed a high-volume service mailbox for clients across Latin America, ensuring exceptional customer experiences in Spanish, English, and Portuguese. My ability to maintain strict confidentiality while handling sensitive documents and coordinating complex operational tasks has been key to my success. I have developed strong multitasking abilities and utilized critical problem-solving skills to enhance overall client satisfaction, even under tight deadlines.

Previously, as an Information Processing Specialist at Tata Consultancy Services, I managed end-to-end accounting and administrative processes for employee offboarding, ensuring smooth transitions and data accuracy. My collaboration with cross-functional teams to streamline procedures has significantly improved the employee experience. I am committed to continuous improvement and thrive in fast-paced environments.