Shindey Madrid
@shindeymadrid
Detail-oriented Fraud Analyst with expertise in preventing fraudulent activities.
What I'm looking for
I am a detail-oriented Fraud and Security Analyst with a proven track record in detecting, analyzing, and preventing fraudulent activities. My experience spans across the digital and financial sectors, where I have honed my skills in identifying risks, ensuring compliance, and maintaining security. I am dedicated to upholding operational integrity and thrive in environments that require meticulous attention to detail.
Currently, I work at Tata Consultancy Services as a Fraud & Security Analyst, where I proactively monitor transactions to identify and prevent fraud. My role involves managing incidents through detailed investigations and effective resolution strategies. I collaborate with cross-functional teams to develop stronger fraud prevention strategies, ensuring that our operations remain secure and compliant.
In addition to my technical skills in fraud detection tools and data analysis, I am multilingual, which allows me to communicate effectively in English, French, and Spanish. I am committed to continuous learning and have recently completed a Full-Stack Developer Bootcamp, which further enhances my analytical capabilities in the tech space.
Experience
Work history, roles, and key accomplishments
Fraud and Security Analyst
Tata Consultancy Services
Jan 2021 - Present (4 years 5 months)
As a Fraud and Security Analyst, I monitor transactions to identify and prevent fraud, manage incidents through detailed investigations, and collaborate with teams to enhance fraud prevention strategies. I ensure compliance with regulatory standards and communicate effectively in multiple languages.
Product Support Analyst
Sabre Corporation
May 2019 - Jan 2021 (1 year 8 months)
In my role as a Product Support Analyst, I provided specialized technical support, resolved incidents efficiently, and managed cases using Salesforce. My focus was on delivering high-quality service and ensuring customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Senpai Academy
Bootcamp, Full-Stack Development
2022 - 2023
Completed a Full-Stack Developer Bootcamp, gaining skills in web development technologies and programming languages.
INEFOP
Diploma, Digital Marketing and Web Design
2019 - 2019
Earned a Diploma in Digital Marketing and Web Design, focusing on digital strategies and design principles.
UNEXPO
Bachelor's Degree, Industrial Engineering
2006 - 2012
Pursued a Bachelor's Degree in Industrial Engineering, covering various aspects of engineering principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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